Smart Consumer

To further strengthen customer protection, the major retail banks engaging in telemarketing activities have agreed that their telemarketers will now provide the called person with the telemarketers' specific identity information, such as staff ID, direct line or phone extension in addition to the current requirements. The public can then call the bank’s hotline below to verify the identity of the caller.

List of Hotlines for Authenticating the Identity of Callers Claiming to be Bank Representatives

1. Consumer Credit Data Sharing Leaflet

The Consumer Credit Data Sharing Leaflet explains what credit data sharing is about and the benefit to customers, banks and the community at large.

2. The Leaflet on A Commercial Credit Reference Agency for Hong Kong

The Leaflet on A Commercial Credit Reference Agency for Hong Kong (CCRA & You) explains how the commercial credit reference agency operates and its benefits to borrowers and lenders.

1. Financial Health Leaflet

The Financial Health Leaflet explains the importance of managing credit and the consequences of bankruptcy, with suggestions on measures to enhance financial planning and management.

Other languages:

• Bahasa Indonesia
• Hindi हिन्दी
• Nepali नेपाली
• Punjabi ਪੰਜਾਬੀ
• Tagalog
• Thai ไทย
• Urdu اردو
• Vietnamese Tiếng Việt

2. Understanding Dormant Accounts & Deceased Accounts Leaflet

The Understanding Dormant Accounts & Deceased Accounts Leaflet explains why dormant accounts and deceased accounts should be handled promptly.

Other languages:

• Bahasa Indonesia
• Hindi हिन्दी
• Nepali नेपाली
• Punjabi ਪੰਜਾਬੀ
• Tagalog
• Thai ไทย
• Urdu اردو
• Vietnamese Tiếng Việt

1. Remind Those around You. Don't Fall for Scammers!

2. Poster on Anti-Deception Awareness

3. Crime Prevention Leaflet

The Crime Prevention Leaflet reminds customers to timely notify banks for any loss and replacement of identity documents.

4. Video of Hong Kong Monetary Authority on "Beware of Bogus Phone Calls and SMS Messages" (Chinese version only)

5. Leaflet on "Beware of the Unscrupulous Business Practices by Financial Intermediaries" Published by the Financial Services and the Treasury Bureau

6. Beware of Phishing Websites

Upon loss of your credit cards, you are advised to notify your credit card issuing institution(s) as soon as possible. This can protect you from any potential financial loss due to misuse of the loss card(s) by fraudsters.

List of Hotlines for Reporting Loss of Credit Card

1. ATM Cash Withdrawal Service Outside HK

2. Internet Banking

3. Security Tips in Using ATMs (Chinese only)

4. Major Safety Tips on Using ATMs - The Hong Kong Monetary Authority